Razor Dispatch Account Deletion

Delete your account in the app

1. Sign in to Razor Dispatch.
2. Open Profile.
3. Select Delete Account.
4. Enter the current password and type DELETE when requested.
5. Confirm account deletion.

Request deletion by email

Email support@razordispatch.com with the subject Razor Dispatch Account Deletion Request. Send the request from the email associated with your account and include whether the account is a Driver or Dispatcher.

Razor Dispatch may request limited identity confirmation before processing an emailed request.

Request deletion of specific data

You may request deletion of eligible data without deleting your Razor Dispatch account by emailing support@razordispatch.com from the email address associated with your account. Requesting deletion of specific eligible data does not automatically delete or close your Razor Dispatch account.

Your request must identify the specific data you want deleted, such as eligible uploaded documents, notification records, expense records, or other account data that can be removed independently. Use the subject Razor Dispatch Partial Data Deletion Request.

Eligible emailed requests are processed within 30 days. Not every individual record is eligible for deletion: records Razor Dispatch must retain or data that cannot safely be removed during active operations cannot be deleted through this option.

Certain operational, legal, accounting, fraud-prevention, security, transportation, audit-history, or dispute-resolution records may need to be retained. Retained records are restricted to those purposes and are not used for advertising. The existing retention periods continue to apply.

In-transit restrictions

These operational restrictions apply to complete account deletion both in the app and by email:

• Driver: A Driver cannot delete their Razor Dispatch account while they have an assigned load with IN_TRANSIT status.
• Dispatcher: A Dispatcher cannot delete their Razor Dispatch account while any load owned by that Dispatcher has IN_TRANSIT status.

Once the applicable in-transit activity is completed or resolved, deletion may proceed.

What is deleted

Account deletion removes the following data, subject to the retention requirements below:

• Account login credentials and active sessions
• Driver or Dispatcher profile information
• Contact and company-profile information not required for retention
• Current location and stored device/push-notification identifiers
• Notification preferences
• Uploaded documents and operational records that are not subject to a legitimate retention requirement
• Other personal data associated solely with the deleted account

Timing and retention

Eligible deletion requests are processed immediately when completed in the app or within 30 days when requested through support.

Residual backup copies may remain for up to 90 days before being overwritten through normal backup rotation.

Records required for legal obligations, accounting, fraud prevention, security, transportation or audit history, and dispute resolution may be retained for up to seven years, then deleted or anonymized when no longer required. Retained records are restricted to those purposes and are not used for advertising.

Read the Privacy Policy's Account deletion section for more information about deletion and retention.

Subscriptions and deletion

Apple App Store: Deleting a Razor Dispatch account does not automatically cancel an Apple App Store subscription. Users must cancel it through Apple's subscription settings to prevent future renewal.

Google Play: Razor Dispatch may request cancellation of future Google Play renewal during eligible account deletion, but deletion does not promise a refund or immediate revocation of already purchased access.

For help, visit Subscription Help.