Customer help
Razor Dispatch Support
Find help with accounts, subscriptions, navigation, loads, and documents—or contact the support team directly.
Email support@razordispatch.comContact Support
Email support@razordispatch.com with a concise description of the issue, the device platform, and any steps that led to the problem.
Do not email passwords, authentication codes, full payment-card numbers, or secret credentials.
Account & Sign-In
Razor Dispatch uses authentication and phone verification to help protect account access. Confirm the phone number and verification code are current, check the internet connection, and request a new code if an earlier one has expired.
If sign-in still fails, contact support without sending your password or verification code.
Subscription Help
Razor Dispatch requires an active subscription for protected Driver and Dispatcher functionality. Eligible users may receive a first-month introductory free trial when provided by the applicable store. After the introductory period, the subscription renews at the price shown by the store unless cancelled.
Apple: Apple manages App Store subscriptions. Deleting a Razor Dispatch account does not automatically cancel an Apple subscription; use Apple's subscription settings to prevent future renewal.
Google: Google Play manages Google subscriptions. Razor Dispatch may request cancellation of future renewal during eligible account deletion. This does not promise a refund.
Restore Purchases
If an existing store subscription is not recognized, use Restore Purchases in Razor Dispatch. Be sure the device is signed in to the store account used for the original subscription and has an internet connection.
Loads
For help with an assignment, request, pickup or delivery detail, load status, rate, mileage, equipment, or Driver/Dispatcher relationship, first confirm that the correct account and load are selected. Contact support with the Razor Dispatch load identifier and a description of the issue; do not include secret credentials.
Documents
Razor Dispatch supports load-document concepts including BOL, POD, PDF, JPEG/JPG, and PNG. The current upload limit is 15 MB per file.
If an upload fails, confirm the file type and size, check the connection, and retry. Contact support if the problem continues.
Account Deletion
Visit Account deletion for in-app steps, an email request option available without signing in, and details about deleted data, timing, and retention.
A Driver with an assigned load in IN_TRANSIT status cannot delete their account until that activity is completed or resolved. A Dispatcher with any owned load in IN_TRANSIT status likewise cannot delete their account until it is completed or resolved.
Apple users who want to prevent future renewal should manage their Apple subscription separately. Deleting a Razor Dispatch account does not automatically cancel an Apple subscription.
Privacy
Read the Razor Dispatch Privacy Policy for details about information handling and account deletion. Privacy requests may be sent to support@razordispatch.com.